Terms & Conditions
Every item is handmade to order and our turnaround time is 3-6 weeks before shipment.
After our processing time all items are shipped via First Class with tracking.
** Please keep in mind that every item is handmade to order, by one person. Turnaround times are subject to change with increase of orders.
Shipping labels are printed in advance as orders are getting ready to be shipped. When labels are printed it doesn't necessarily mean that the item has been dropped off at the post office. After you recieve a shipping notification packages are dropped off within 3-5 business days.
As soon as we drop your package at the USPS we are no longer responsible for it. We are NOT responsible for lost or stolen packages. Which means we will not replace a package that was stolen or lost due to USPS error. We can not control how long your package takes to reach you once it's in the USPS hands. It can take up to 48 hours for tracking info to update after it has been dropped off to USPS.
Once payment is received cancellations can be made within 24 hours ONLY. We DO NOT accept returns or exchanges of any kind. NO REFUNDS. ALL SALES ARE FINAL.
By placing an order with River & Jax you are accepting and agree to these Terms & Conditions.