Frequently Asked Questions
Why is everything sold out?
- All of our items are carefully handmade in small batches and often sell out quickly. We do restocks 1-2 times a month.
What is your turnaround time?
- Our turnaround time is between 3-6 weeks, although most do ship sooner.
Do you offer returns/exchanges?
- Since all of our products are handmade to order we do not offer returns or exchanges of any kind at this time. We do have a monthly Buy/Sell/Trade thread in our Facebook group where you can sell your new or used items. Click here or search River & Jax Friends on Facebook.
Do you offer wholesale?
- At this time we do not offer wholesale. We hope to in the near future, so check back in with us!
Where are your products made?
- All of our items are 100% made in the USA.